F.A.Q's

I HAVE PLACED AN ORDER, HOW LONG WILL IT TAKE TO ARRIVE?
Our orders take 2 to 3 weeks to be delivered worldwide, if you haven't received your order please send us a message or email us at sattajcollectionsshopify@gmail.com.

Once your order is posted out you will receive an email with your tracking info.

I MESSED UP MY DELIVERY ADDRESS, WHAT DO I DO?
Not to worry, as long as you reach out to us immediately regarding the error in your address, we would be more than happy to change it for you. Just email us your full, correct address along with your order number and we would update your details for you. Please note that we have a 2 hour Change of Order Policy.


I ORDERED MULTIPLE ITEMS, WHY HAVE I ONLY RECEIVED PART OFF MY ORDER
Our main goal is to get your orders to you as fast as possible, if that means shipping items out separately thats what we will do!

We have stock at located at different warehouses, so instead of shipping your order to one location before shipping it out to you we speed the process up by shipping it directly to you.

WHY DID I NOT RECEIVE A CONFIRMATION EMAIL AFTER PLACING AN ORDER?
There's a good chance that our email has ended up in your SPAM folder.

 

WHAT ARE THE PAYMENT OPTIONS AVAILABLE?
We accept all major credit cards through Stripe. We also accept PayPal and Apple Pay payments as well.


HOW SECURE IS MY PERSONAL INFORMATION?
Sattaj Collections uses industry standard privacy protection; we don't sell, lease or otherwise distribute any personal customer information. What's more, all sensitive personal information is kept securely offline at our privately run data center.

WHY DO YOU HAVE SOME ITEMS FOR FREE?
We have the strong belief that style should be affordable. We often run temporary promotional free item campaigns where you will just pay for shipping and we then can do a mass fulfilment process to make this possible, similar to a kickstarter campaign. We get value in cross selling and hopefully having you come back to us in the future.